How to request deletion
Because driver accounts are issued and verified by DoorDrop administrators, deletion requests must be verified against the registered driver account.
- Open the DoorDrop Driver app and sign in to the account you want deleted.
- Open Profile and tap Call Admin Support.
- Ask for permanent account deletion and provide your registered mobile number and Driver ID when requested.
- Complete the identity verification requested by the administrator. You will be informed when the deletion has been processed.
If you cannot sign in, contact the same DoorDrop administrator who provided your driver account and request deletion using your registered mobile number.
What will be deleted
- Driver profile details and profile photo.
- Active login sessions and registered notification tokens.
- Vehicle and verification information that is no longer legally required.
- Other personal information that is not required for legitimate record-keeping.
What may be retained
Limited delivery, payout, fraud-prevention, tax, accounting or dispute records may be retained where required by law or for legitimate business obligations. Retained records are restricted and removed or anonymised when the applicable retention period ends.
Processing time
Verified deletion requests are normally processed within 30 days. Access may be disabled earlier when appropriate. Deletion is permanent and the driver account cannot be restored after completion.