No purchases in the driver app
DoorDrop Driver is provided to authorised delivery partners and does not sell subscriptions, digital goods or consumer products inside the app. Drivers are not charged to download or use the app. Therefore, there are normally no driver-app purchases eligible for a refund.
Delivery earnings
Amounts displayed in the app are delivery earnings or payout records, not purchases made by the driver. Questions about a missing, adjusted or incorrect payout should be raised with DoorDrop Admin Support for review.
Customer order refunds
Refunds for food, goods, delivery charges or customer orders are handled by the ordering service or DoorDrop administration under the terms applicable to that order. Delivery partners cannot approve or issue customer refunds through DoorDrop Driver.
Requesting help
- Open DoorDrop Driver and select Profile.
- Tap Call Admin Support.
- Provide the order number, delivery date and a short explanation of the issue.
Important: Never send passwords, one-time passwords or full payment-card details when asking for support.